Job Description

Job Description

Job Description

Description

At Copeland Veterinary Hospital in Cookeville, TN , we’re dedicated to providing exceptional urgent and emergency care with compassion and professionalism. Our hospital operates extended hours to meet the needs of pets and families in our community — offering flexibility, teamwork, and top-quality care even when it matters most. 

Our sister hospital, Flatt Veterinary Clinic , provides full-service general practice and preventive care , creating a seamless partnership that supports pets through every stage of life. Together, we deliver a unified, compassionate approach to veterinary medicine. 

We’re seeking an experienced Practice Manager to oversee operations across both hospitals , with a primary focus at Copeland Veterinary Hospital . This is an exciting leadership opportunity for a people-focused, detail-oriented professional who thrives in a multi-site management role and is passionate about guiding teams to success. 

Why Join Copeland & Flatt Veterinary Teams

At Copeland and Flatt, we believe caring for animals starts with caring for people . We invest in our team members’ success through meaningful benefits, career development, and a culture rooted in compassion and respect. 

We offer:  

• Competitive Compensation: Base salary starting at $95,000+ annually , commensurate with experience, plus an annual performance bonus based on individual and hospital success. 
• Professional Development & Continuing Education:  
• Annual CE allowance and dedicated CE paid time off . 
• Licensure assistance and reimbursement for those pursuing Veterinary Technology or CVPM certification through Penn Foster. 
• Leadership training, mentorship programs, and ongoing education opportunities. 
• Relocation Assistance: Available for highly qualified candidates with ER or multi-site management experience. 
• Student Loan Support:   Headstart Program – Student loan assistance for recent AVMA-accredited Veterinary Technology graduates (within 3 years of graduation) who have passed the VTNE. 

Comprehensive Benefits:  

• Medical, dental, and vision insurance. 
• Short- and long-term disability coverage. 
• Life insurance and employee assistance program (EAP). 
• 401(k) retirement plan with employer match. 
• Paid Time Off (PTO) and paid holidays. 
• Employee Pet Care Discounts: Significant discounts on veterinary services and products. 
• Supportive Workplace Culture: A compassionate, inclusive environment that values teamwork, balance, and growth. 

At Copeland Veterinary Hospital and Flatt Veterinary Clinic, you’ll find a leadership team that encourages innovation, celebrates achievements, and empowers you to shape the future of our hospitals and your career.

About Cookeville, Tennessee  

Located in the heart of the Upper Cumberland region, Cookeville, TN offers the perfect balance of small-town charm and natural beauty. Known for its welcoming community, vibrant downtown, and stunning outdoor recreation — including nearby waterfalls, hiking trails, and state parks — Cookeville is an ideal place to grow both professionally and personally. With affordable living and a close-knit community spirit, it’s a place where your career and quality of life can truly thrive. 

What You’ll Be Doing

Team Leadership & Development  

• Lead, mentor, and inspire teams across both hospitals through open communication, trust, and empathy. 
• Cultivate a respectful, inclusive workplace where every team member feels valued and empowered. 
• Foster collaboration between departments and locations to maintain a unified hospital culture. 
• Provide ongoing coaching and performance feedback to support professional growth. 

Operational Excellence & Collaboration  

• Oversee day-to-day hospital operations at both locations, ensuring teams are set up for success. 
• Partner with Medical Director to optimize scheduling, workflow efficiency, and client satisfaction. 
• Manage inventory, vendor relationships, and regulatory compliance. 
• Ensure smooth coordination between emergency/urgent care and general practice teams. 

Financial Oversight & Strategic Planning  

• Collaborate on budget development, payroll, and hospital financial performance. 
• Use data and KPIs to drive continuous improvement and inform decision-making. 
• Identify opportunities for service growth and community engagement. 

Client & Community Relations  

• Ensure every client experience reflects the compassion and professionalism of our hospitals. 
• Partner with client service teams to resolve concerns quickly and empathetically. 
• Build strong relationships within the Cookeville community and surrounding areas. 

⏰ Schedule & Flexibility  

This is a full-time, salaried position . The Practice Manager will primarily be based at Copeland Veterinary Hospital , with regular engagement at Flatt Veterinary Clinic . Flexibility to support occasional weekend, holiday, or after-hours needs is expected to maintain alignment and continuity between both teams. 

✅ What You Bring

• Experience: 3–5 years in veterinary or healthcare management (multi-site or ER experience preferred). 
• Education: Bachelor’s degree in Business, Management, Veterinary Technology, or equivalent work experience to match. 
• Preferred: Certified Veterinary Practice Manager (CVPM) or Registered Veterinary Technician (RVT). 
• Leadership: Strong ability to guide and develop diverse teams with empathy and accountability. 
• Organization: Excellent problem-solving and time management skills in a fast-paced environment. 
• Technology: Experience with veterinary software systems (Cornerstone, EzyVet, or similar). 

If you’re a motivated, people-first leader who thrives in a collaborative environment and is ready to help guide two exceptional hospitals toward continued success, we’d love to meet you. 

Apply today to join Copeland Veterinary Hospital and Flatt Veterinary Clinic — and help shape the future of compassionate, connected veterinary care in Cookeville. 

Job Tags

Full time, Temporary work, Work experience placement, Relocation package,

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