Job Description

Job Description

Job Description

With an enchanting blend of opulence and intimacy, history and hospitality, culture and cuisine, and art and architecture, The Wentworth Mansion and Charming Inns are proud to represent the city of Charleston. We invite you to meet our talented team and discover the true meaning of Southern hospitality.

The Wentworth Mansion is seeking an Assistant Innkeeper to assist with the overall management and hospitality at our award winning luxury property . The Wentworth Mansion exudes the glamour and grandeur of the Holy City and the Assistant Innkeeper is tasked for upholding its world-class reputation for hospitality, service, and luxury. The Assistant Innkeeper is directly responsible for the following departments: Front Desk/Concierge, Bell staff, Housekeeping operations, Guest Services, and the maintenance of the physical plant.

Responsibilities include:

Front Desk/Concierge Supervision:

• Review all daily arrivals and ensure special requests are adhered to.
• Assist with arrivals and departures as needed and review third party reservations.
• Respond to inter-office email system and external communications.
• Ensure all Service Standards are met by employees.
• Provide technical support for the property management system.
• Responsible for gift shop and office supply inventory

Bell Staff Supervision:

• Review daily checklist with bell staff
• Ensure all Service Standards are met by employees
• Ensure gathering area is prepared for nightly social hour

Housekeeping:

• Inspect all guest rooms and public areas for cleanliness
• Check staffing levels daily to ensure appropriate coverage
• Ensure that all maintenance issues are recorded, addressed and corrected
• Inventory and order all cleaning supplies and Guest Supplies
• Maintain the Deep Cleaning program

Other duties: (performed either in conjunction with or in the absence of the Innkeeper)

• Inspect the property and identify deficiencies
• Prepare bank deposits, review petty cash requests
• Register A/R and A/P daily including commission reports
• Review attendance records and prepare payroll reports
• Prepare monthly expenditure reports

Qualifications:

• Customer-oriented and friendly with a passion for providing exceptional customer service
• Two years of experience in the Hotel/Hospitality Industry - preferably in a supervisory position
• Able to work both independently and as a member of various teams while maintaining a high level of performance
• Strong organizational, problem-solving and analytical skills
• Proven ability to supervise and motivate staff
• Must be able to demonstrate a proficiency with computers, familiarity with Microsoft Office programs and general knowledge of booking and reservation software
• Bachelor's Degree in Hospitality or related field preferred
• Must have flexible, full time availability including weekends and holidays

The Charming Inns family of companies are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require assistance completing this application, please contact our Human Resources Department.

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