Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...valid driver's license and a safe driving record, and possess a positive attitude. This position offers flexible schedules, daily cash payments including tips, and opportunities for advancement within the company. Join a team that values its members and provides a supportive...
...Requirements: Ability to provide quality, error free work in a fast-paced environment.... ...minimal on-site supervision. Excellent phlebotomy skills to include pediatric and geriatric... ...change; and knowledge of our business. Training locations may vary based on trainer availability...
...education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can... ...you to report and perform job duties primarily on-site at the store location(s) in the Kansas City, MO area. There will be no...
...Public Finance Associate Opening | Mid Size Law Firm! This Jobot Job is hosted by: Trey Mattson Are you a fit? Easy Apply now by... ...employees based on any of these protected categories. It is Jobots policy to comply with all applicable federal, state and local laws...
Mediator | Workforce Relations Specialist ProSidian is a Management and Operations Consulting Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. We help forward-thinking clients solve problems and improve operations...