Job Description

Job Posting

General Responsibilities: To effectively extend customer service to shoppers and donors. To encourage and promote a mutual associate/customer relationship which enhances the profitability of Goodwill Industries. To establish positive relationships with clients and associates to successfully implement Goodwill's mission services.

Specific Responsibilities:

• To greet and assist customers and donors upon entering the store.
• To bag merchandise, promptly answer the phone, with the correct Goodwill greeting, and accurately handle store returns.
• To receive, stock, tag, count and inventory merchandise.
• To assist in loading and unloading trucks from the distribution center.
• To stock, merchandise, colorize, and size textiles.
• To stock, merchandise, electronics, furniture, house wares, exercise equipment, mechanical devices and other hard goods to make certain items are safe and not on the Consumer Product Safety Recall list.
• To perform general housekeeping, custodial and janitorial duties as may be scheduled and assigned.
• To perform all other duties as assigned.

Responsible To: Store Management Team

Education: Ability to read, write, and speak English effectively along with basic mathematical skills.

Work Experience: Previous retail experience preferred.

Physical Requirements: Daily requirements may include climbing, balancing, reaching, talking, hearing, seeing, standing, stooping, kneeling, handling, lifting, carrying, pushing, and pulling. May be exposed to dust and odors. May be required to do limited work outdoors.

Safety and Security: Must be at least 16 years of age. Responsible for following all safety, security, and money handling procedures, as directed by Goodwill policy. Report all accidents, however slight, to your supervisor immediately. Never leave the premises without reporting any accident that occurred during your working time. If you should need medical treatment during your non-work hours, you should contact your supervisor. Goodwill strives to have a safe, secure, and ethical work environment. Goodwill's expectation from each associate is to refrain from: unsafe work practices; involvement in unethical situations; dishonest/fraudulent work behaviors; or, other behavior which would damage the organization's good standing in the community. If a Goodwill associate observes or has the knowledge of unsafe, unethical, dishonest, or fraudulent work practices, the associate should report it immediately to his/her supervisor, another member of management, or contact the CALL Hotline.

Work Hours: As assigned by store location. May be required to work nights and weekends.

Work Attire: Each associate is expected to present a fashionable, neat, and clean appearance that will be reflective of Goodwill's positive image in the community.

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